Support Center



Leverage

Leverage is the sum of borrowed capital used to increase liquidity and potential for return opportunities.Trading on leveraged capital means that you can trade in amounts significantly higher than the balance of your funds, which means your balance only serves as the margin. Heightened leverage can significantly increase your potential returns.
Leverage is presented as a ratio, such as 1:30. This means that you can trade amounts 30 times higher than the sum of funds available in your account. For example: if you have $1,000 in your account, it means that you can now open trades worth $30,000.


Margin Level

Helps measure the distance your account is to a margin call.
When the margin ratio decreases, your account bears more risk of liquidation/stop out. You should monitor the margin level and if needed deposit more funds, or decrease open exposure in order to increase your margin level.

Fees

Our platform does not charge for any dealing commissions, we are compensated for our services through the spread.
Overnight Premium funding amount is subtracted from your account when holding an overnight position. For the amount charged per instrument can be found in the Details link of each instrument.


Trading

  • Customers cannot lose more than the funds they have on their account. The Margin Call exists in order to prevent your account from having a negative balance.

  • Customers should monitor their balance at all times and make sure that they have sufficient funds in their trading account to maintain their open positions. Moreover, customers can request to receive a notification by email/SMS.

  • Trades can be closed during the relevant instrument’s trading hours. occasionally instruments are temporarily unavailable for trading when market events restrict price feeds, for example but not limited to: extreme volatility, illiquidity, underlying market suspensions, etc.

Withdrawals

Funds Available for Withdrawal is money you can withdraw once all your open positions are closed.